Refund Policy

Refund Policy

 

Effective Date: March 22, 2025

Thank you for shopping at AlfaScootz! We are committed to ensuring that you are satisfied with your purchase. If, for any reason, you are not happy with your order, we offer a straightforward refund policy in compliance with Australian consumer protection laws.

1. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

  • You must request a refund within 14 days of receiving your order.
  • The product must be unused, undamaged, and in its original packaging (including all accessories, manuals, and documents).
  • The item must be returned with a proof of purchase (e.g., receipt, order confirmation email).

2. Non-Refundable Items

Some items are not eligible for refunds. These include:

  • Products that have been used or damaged due to misuse, accident, or improper handling.
  • Products that were customized or made to order.
  • Gift cards or digital products (if applicable).

3. How to Request a Refund

To initiate a refund request, please follow these steps:

  1. Contact our Customer Support team at [email protected] with your order details (order number, product name, and reason for return).
  2. We will provide you with a Return Authorization (RA) and instructions on how to return the product.
  3. Once the product is returned and inspected, we will notify you of the approval or rejection of your refund.

4. Return Shipping Costs

You are responsible for the return shipping costs unless the item is faulty, damaged, or not as described. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item.

5. Refund Processing

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original payment method. Refunds typically take 7-10 business days to reflect in your account, depending on your payment provider.

6. Faulty or Damaged Items

If you receive a product that is faulty or damaged, please contact us immediately. We will arrange for a return and provide you with a replacement or a full refund, including any shipping costs incurred. In such cases, we may request photographic evidence of the damage or fault.

7. Exchanges

If you would like to exchange an item for a different product, please return the original product following the steps outlined above and place a new order for the desired item.

8. Consumer Rights

Our Refund Policy does not affect your rights under Australian Consumer Law. If you believe that the goods are defective or do not meet the description, we will gladly assist you in resolving the issue under our obligations to Australian consumers.

9. Contact Us

If you have any questions or need further assistance regarding your refund request, please contact our Customer Support team:

AlfaScootz Ltd.

Email: [email protected]

Phone: +61 42 242 7116

Address: 2A Wrights Ave, Berala NSW 2141, Australia

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